The problem is that you have a problem with the problem. If you just came to work happy and didn’t talk about the problem, then there would be no problem. However, employee happiness is our #1 priority; therefore if you have a problem you can talk to us about the problem as along as you have a good attitude and don’t mention the problem. So, any problems?
Classic concept of the left hand doesn’t know what the right hand is doing, or doesn’t want to know.